Complaints Handling

SG Hiscock & Company Limited has an established complaints handling process and is committed to properly considering and resolving all complaints.

If you wish to lodge a formal complaint, please write (or contact) us on:

Phone: 03 9612 4600

The Complaints Officer
SG Hiscock & Company Limited
Level 23, 360 Collins Street
Melbourne Victoria 3000


View our Complaints Handling Policy here.

We will acknowledge receipt of the complaint within 1 (one) business day of receiving it or as soon practicable. We will seek to resolve your complaint within 30 days.

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA).
AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Contact details are:

Telephone 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

The external dispute resolution body is established to assist you in resolving your complaint where you have been unable to do so with us. However, it is important that you contact us first.