Complaints
Issued by: SGHiscock & Company Limited (ABN 51 097 263 628) Australian Financial Services Licence (AFSL) 240679
Complaints Handling
SG Hiscock & Company Limited, trading as SGHiscock Investment Management has an established complaints handling process and is committed to properly considering and resolving all complaints.
If you wish to lodge a formal complaint, please write (or contact) us on:
Phone: 03 9612 4600
Post
The Complaints Officer
SG Hiscock & Company Limited, trading as SGHiscock Investment Management
Level 23, 360 Collins Street
Melbourne Victoria 3000
Email: complaints@sghiscock.com.au
View our Complaints Handling Policy here.
We will acknowledge receipt of the complaint within 1 (one) business day of receiving it or as soon as practicable. We will seek to resolve your complaint within 30 days.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA).
AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Contact details are:
Website www.afca.org.au
Email info@afca.org.au
Telephone 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
The external dispute resolution body is established to assist you in resolving your complaint where you have been unable to do so with us. However, it is important that you contact us first.