Financial services guide (FSG)

About This Financial Services Guide

This Financial Services Guide (FSG) is issued by SG Hiscock & Company Limited (“SGH”, “we”, “us”), trading as SGHiscock Investment Management. It is an important document designed to help you decide whether to use the financial services offered by SGH.

Purpose of This FSG

The purpose of this FSG is to provide retail clients with information about:

• Who we are and what we do
• The financial services we are authorised to provide
• How we are remunerated
• How we manage your privacy
• How we handle complaints
• How you can contact us
• Nature of Advice Provided

SGH and its representatives are authorised to provide general financial product advice only to retail clients.

General advice:

Does not take into account your objectives, financial situation, or needs

May refer to securities or managed investments

You should carefully consider whether any general advice is appropriate for you before acting on it and consider seeking advice from a licensed financial adviser.

If a managed investment is referenced, you should obtain and review the relevant Product Disclosure Statement (PDS) and Target Market Determination (TMD) before making any investment decision.

Who Is SG Hiscock & Company?

SG Hiscock & Company Limited is a boutique Australian investment manager, established in August 2001, and is 100% owned by staff and associates.

The firm’s principals are highly experienced investment professionals who previously worked at National Asset Management Limited, a subsidiary of National Australia Bank, and have worked together for many years.

Financial Services Offered

Under its AFSL, SGH is authorised to provide general financial product advice in relation to:

• Derivatives
• Managed investment schemes (excluding Investor Directed Portfolio Services)
• Securities
• Remuneration and Other Benefits

If you invest in a financial product for which SGH has been appointed investment manager, we will receive remuneration under the relevant investment management agreement. This may include:

Management fees

• Performance fees, where applicable
• Details of fees and costs are disclosed in the relevant Product Disclosure Statement (PDS).
• SGH staff are remunerated through salaries and bonuses, and shareholders may receive dividends.

Who Do We Act For?

When providing general financial advice, SGH does not act for you.

Because general advice does not consider your personal circumstances, you should assess its appropriateness yourself and consider seeking advice from an accredited financial adviser before acting.

Privacy

SGH is committed to protecting your personal information. Our practices are outlined in our Privacy Policy, available on request by calling 03 9612 4600 or via our website.

When you visit our website, certain information (such as IP address, browser type, and access times) may be collected automatically for statistical and website improvement purposes.

For privacy enquiries, please contact:

Privacy Officer 

SGHiscock Investment Management 

Level 23, 360 Collins Street 

Melbourne VIC 3000

Complaints Handling

SGH has a Complaints Handling Policy, available free of charge on request or via our website.

If you wish to lodge a complaint, please contact:

Complaints Officer 

SG Hiscock & Company Limited 

Level 23, 360 Collins Street 

Melbourne VIC 3000

Phone: 03 9612 4600 

Email: complaints@sghiscock.com.au

We aim to:

• Acknowledge complaints within one business day, where practicable
• Provide a written response
• Resolve complaints within 30 days
• External Dispute Resolution – AFCA

If you are not satisfied with our response, you may contact the Australian Financial Complaints Authority (AFCA), an independent external dispute resolution body.

AFCA Contact Details:

Mail: GPO Box 3, Melbourne VIC 3001 

Phone: 1800 931 678 (free call) 

Website: www.afca.org.au 

Email: info@afca.org.au

Professional Indemnity Insurance

SGH maintains Professional Indemnity Insurance in accordance with section 912B of the Corporations Act 2001, covering claims arising from the financial services we provide.