Financial services guide (FSG)

Issued by: SG Hiscock & Company Ltd (ABN: 51 097 263 628)
Australian Financial Services Licence No: 240679
Level 28, 367 Collins Street, Melbourne Vic 3000
Issue Date: 1 October 2021.

This FSG is an important document. It is issued by SG Hiscock & Company Limited (ABN 51 097 263 628; AFSL 240679) (“SGH”, “we” or “us”) and is designed to help you decide whether to use the financial services offered by us.

THE PURPOSE OF THIS FINANCIAL SERVICES GUIDE (FSG)

The purpose of this FSG is to provide retail persons to whom we are authorised to provide general advice, information about:

  • who we are;
  • to assist you in making a decision to use the services offered in this FSG;
  • remuneration we may receive in relation to the services we provide;
  • your privacy;
  • how we deal with complaints;
  • how you can contact us.

SGH and its representatives are only authorised to provide general advice to retail persons. Such advice is made without taking into account the objectives, financial situation or needs of such persons. Accordingly, you need to consider the appropriateness of the advice, in light of your own objectives, financial situation or needs before acting on the general advice provided.

General advice provided may refer to securities or managed investments. You should make your own enquiries in relation to securities mentioned. In the case of managed investments, you should obtain a Product Disclosure Statement (PDS) and Target Market Determination (TMD) and consider the PDS and TMD before making any decision about whether to acquire the product.

WHO IS SGH?

SGH is a boutique investment manager, established in August 2001 and is 100% owned by its staff and associates. The highly experienced principals were formerly employed at National Asset Management Limited, a subsidiary of National Australia Bank. The team has worked together for a number of years.

SERVICES OFFERED BY SGH

SGH is authorised under its Australian Financial Services Licence to provide general financial product advice in relation to:

  • Derivatives
  • managed investment schemes, excluding Investor Directed Portfolio Services
  • Securities

REMUNERATION AND OTHER BENEFITS

If you invest in a financial product where we have been appointed the investment manager, we will receive remuneration under the relevant investment management agreement. This remuneration may include management fees and performance fees applicable to the product.  The remuneration we will receive will be set out in the Product Disclosure Statement for that financial product.

Our staff are remunerated through salary and bonuses and if a shareholder in SGH, may receive dividends.

WHO DO WE ACT FOR

When we provide general financial advice we are not acting for you.  As we have noted above, general advice is made without taking into account the objectives, financial situation or needs you have. Accordingly, you need to consider the appropriateness of the advice, in light of your own objectives, financial situation or needs before acting on the general advice provided.   We suggest that you seek the advice of an accredited financial adviser to assist you.

Privacy

We are committed to maintaining the privacy of information that you may provide to us. How we do this is detailed in the Privacy Policy that you can request by telephoning our office on 03 9612 4600 or obtaining it from our website.

Should you visit the SGH website, our Internet server may automatically record details about any computer used to access the website (such as the IP address, domain name and browser type), the date and time of access, and details of the information downloaded. This information may be used for internal statistical purposes and to improve this website.

If you have any questions about privacy, please contact our Privacy Officer by writing to:

Privacy Officer
SG Hiscock & Company Limited
Level 28, 367 Collins Street
Melbourne VIC 3000

HOW TO MAKE A COMPLAINT

SGH has a Complaints Handling Policy which is available on our website and you may obtain a copy free of charge. This policy provides information about how we investigate and respond to your complaint. If you have a complaint, you should address it to:

Complaints Officer
SG Hiscock & Company Limited
Level 28, 367 Collins Street
Melbourne VIC 3000
Email: enquiries@sghiscock.com.au
Phone: 03 9612 4600

We will endeavour to acknowledge your complaint within one (1) business day upon receipt or as soon as practicable and following a thorough investigation, a written response will be forwarded to you. SGH will seek to resolve your complaint within 30 days.

If you do not feel that you have received a satisfactory outcome, you have the right to take your complaint to:

Australian Financial Complaints Authority (AFCA)

Mail: GPO Box 3, Melbourne VIC 3001
Toll free: 1800 931 678
Website: www.afca.org.au
Email: info@afca.org.au

INSURANCE ARRANGEMENTS IN PLACE

SGH has in place Professional Indemnity Insurance cover in accordance with S912B of the Corporations Act.