Privacy Statement

Our Commitment to Privacy

This Privacy Policy applies to SG Hiscock & Company Limited (“SG Hiscock”, “we”, “us”) (ABN 51 097 263 628), trading as SGHiscock Investment Management and its related bodies corporate.

SG Hiscock respects your right to privacy and recognises the importance of protecting your personal information. We are committed to handling personal information in a transparent and responsible manner.

SG Hiscock complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1998 (Cth). This Privacy Policy explains how we collect, use, store, protect, and disclose personal information, and how you may access or correct that information.

Personal Information We Collect

Personal information is information or an opinion about an identified or reasonably identifiable individual.

SG Hiscock may collect personal information including, but not limited to:

• Name
• Contact details (address, telephone number, email)
• Date of birth
• Investment and account details
• Bank account information
• Tax File Number (TFN), where required

The Corporations Act 2001 (Cth) requires us to collect certain identifying information. Anti-money laundering and counter-terrorism financing laws may require us to collect additional details.

Information Collected via Our Website

When you use our website, the type and amount of information collected depends on how you interact with it. Most website data collected does not identify you personally.
We only collect personal information through the website when you provide it directly, such as when:

• Completing an online form
• Sending us an email
• For example, if you email us, we will record your email address.
• Cookies

We may use session or persistent cookies to recognise your browser and track website usage. Cookies help us improve website functionality and user experience.

• Cookies do not store personally identifiable information
• Cookie data is not linked to your identity
• You may disable cookies via your browser settings
• Collection of Anonymous Information

We may collect anonymous website usage statistics, such as:

• Pages visited
• Operating system and browser type
• Time and date of access

This information cannot reasonably identify you and is used for statistical and website improvement purposes.

How We Hold and Secure Your Information

Personal information may be stored in:

• Electronic systems (databases, software applications, secure servers, third-party platforms)
• Hard copy files, with electronic copies maintained
• SG Hiscock uses physical, technical, and administrative safeguards to protect personal information.

While we take reasonable steps to secure information transmitted online, the internet is not completely secure. No personal data is stored on our public website.

How We Collect Personal Information

We generally collect personal information directly from you through:

• Meetings
• Telephone conversations
• Emails
• Written correspondence
• Documentation relating to an investment mandate

Why We Collect Personal Information

We collect and use personal information for purposes including to:

• Verify your identity
• Administer and improve our products and services
• Manage our relationship with you or our clients
• Provide information about products, services, markets, and developments

Meet legal and regulatory obligations, including under:

• The Corporations Act
• Australian taxation laws
• The AML/CTF Act

Our service providers and agents are required to keep personal information confidential and use it only for authorised purposes. We will only disclose information to a person you nominate with your express consent.

Direct Marketing

We may send you marketing communications about our products and services via email or post. You may opt out at any time.

Unsubscribe links are included in emails

• We respect your preferred communication method where possible
• We may use an email management system that tracks delivery and engagement (such as whether an email was opened or links clicked). This information is used to:
• Ensure communications align with your preferences
• Maintain accurate contact details
• Measure communication effectiveness
• We do not provide personal information to other organisations for their direct marketing purposes.
• Disclosure of Personal Information
• We may disclose personal information to:
• Related entities and staff
• Government agencies and regulators
• Auditors, insurers, custodians, responsible entities
• IT providers, administrators, consultants, and professional advisers

Where disclosure involves overseas recipients, we take reasonable steps to ensure compliance with the Australian Privacy Principles or obtain your consent, unless disclosure is required by law.

Accessing or Correcting Your Personal Information

You may request access to, or correction of, your personal information at any time. We will verify your identity before processing your request.

In some circumstances, access or correction may not be possible. If so, we will explain the reasons in writing.

We encourage you to notify us of any changes to your personal information to ensure our records remain accurate and up to date.

Complaints Handling

If you are not satisfied with how we have handled your personal information, you may lodge a complaint with us. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

OAIC Privacy Hotline: 1300 363 992

We will advise you of external complaint options when responding to your complaint.

Contact Us

For privacy enquiries, access or correction requests, or complaints, please contact:

Privacy Officer 

SGHiscock Investment Management 

Level 23, 360 Collins Street 

Melbourne VIC 3000

Phone: (03) 9612 4600 

Email: enquiries@sghiscock.com.au