Our commitment to privacy
SG Hiscock recognises an individual’s right to privacy and understands the protection and confidentiality of your personal information is important to you.
The Kinds of personal information we collect
Personal information is information or an opinion about an identified, or reasonably identifiable, individual.
The type of personal information SGH may collect from you includes – your name, contact details (such as your address and telephone number), date of birth, individual investment details, bank account information and tax file number. The Corporations Act 2001 (Cth) requires us to collect your name, address and date of birth. The Government’s anti-money laundering laws may also mandate us to collect additional personal information from you.
We also collect some information from you when you use our website. Your use of the website will determine the amount and type of information which we collect about you. Some of this information will not be personal information because it will not reveal your identity.
The only personal information which we collect about you when you use our website is what you tell us about yourself, for example, by completing an online form or information you provide to us when you send us an email. We will record your email address if you send us an email.
We may use temporary (session) cookies or permanent cookies when you access our web site. This allows us to recognise your browser and track the web pages you have visited. We do not link this information back to your identity or other information that you have provided to us. We do not store any information that identifies you inside cookies. You can switch off cookies by adjusting the settings on your web browser.
Collection of anonymous information
SGH may track usage patterns on our website on an anonymous basis. Your identity cannot be reasonable ascertained from this information. When you visit our website, a web server will record your visit and specifically certain information including information in relation to your operating and the pages you have visited.
How we hold your personal information
We may hold your personal information in either electronic or hard copy form. If you provide information to us electronically we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties. If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.
Personal Information Security
SG Hiscock regards the security of your personal information as a priority and has a number of physical and electronic protection measures in place. You should be aware that the Internet is not a secure environment. Whilst SG Hiscock takes reasonable steps, we cannot guarantee the security of information you provide to us via our website or that we make accessible to you via the secure investor site. No personal data is stored on our public website.
How does SG Hiscock collect personal information?
Personal information is mainly collected via meetings, telephones, emails or correspondence in relation to where we are directly providing a service under an investment mandate.
Why we need your personal information
The personal information we collect may be used for the purposes for which it was collected and related purposes, including to:
- verify your identity;
- help us to administer and improve our products and services;
- manage our relationships with you or our clients;
- provide you or our clients with information about our products, services, the markets and developments that may interest you or them;
- facilitate our internal business operations, including to fulfil our legal requirements to comply with Australian taxation laws, the Corporations Act, the Anti-Money Laundering and Counter-Terrorism Financing Act (AML/CFT Act).
SG Hiscock takes steps to ensure that our agents and third parties keep your personal information confidential and use it only for the purposes for which they, and SG Hiscock, are authorised. You may also authorise us to disclose information other person nominated by you. Your express consent is required.
We may send you direct marketing communications and information about products and services offered by us via email, or regular mail. If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so. You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us (see contact information below). If you have provided us with your email address, we may send you emails relating to our services, or other industry specific information. You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received. We may use an “email management system” to automate the management and dispatch of these emails. The system operates by inserting tracking codes in the emails that we send to you. The tracking code allows us to collect personal information about you, such as whether you received and opened an email, and whether you clicked through to any links to our website. This information that we collect about you will be stored by our email management system.
We use the information that the email management system collects to;
- ensure that you only receive correspondence that you have informed us that you wish to receive
- ensure that the email address that you have provided us is still operational
- determine whether emails that we send to you are received by you
- update a request that you make to us to unsubscribe from a communication that we send to you
- review the effectiveness and relevance of our emails to you by collecting other statistical information
We do not provide your personal information to any other organisations for the purposes of direct marketing.
To whom may we disclose your personal information?
Generally, we will only disclose your personal information for the purposes of providing our services to you. This may involve disclosing your personal information to related entities of SG Hiscock (including staff) and third parties where considered necessary to provide you with our financial products or services. These third parties may include government departments and regulatory authorities, our auditors, insurers, custodians, responsible entities, IT providers and third-party administrators and our consultants.
We may disclose personal information to overseas recipients in order to provide our financial services. Before disclosing any personal information to an overseas recipient we will take reasonable steps to ensure the overseas recipient complies with the Australian Privacy Principles or is bound by a substantially similar privacy regime or you otherwise consent to the overseas disclosure or the disclosure is required to be authorised by law.
Accessing or correcting your personal information
You may contact us to request access to the personal information we hold about you at any time. You may also ask us to correct information about you that you may believe is inaccurate, incomplete or out of date.
We will need to verify your identity before giving you access, or correcting your information.
In certain circumstances, SG Hiscock may not be able to correct or provide you with access to your information. In these circumstances, we will write to you to explain and provide the reasons why. SG Hiscock takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-dated. However, we recommend that you advise us [or EQT] if there are any errors in your personal information and that you update us [or EQT] on any changes to your personal information such as change of name or address.
Complaint Handling Process
If a complaint remains unresolved, you may apply to the Office of the Australian Information Commissioner (OAIC) to have the complaint heard and determined. The Commissioner may be contacted on the privacy hotline: 1300 363 992. When we write to you about our decision, we will explain how you may access an external dispute resolution scheme or make a complaint to the OAIC.
Need to contact us?
SG Hiscock & Company Limited
Level 23, 360 Collins Street
Melbourne Vic 3000
Telephone – (03) 9612 4600